DELIVERY AND RETURNS
Shipping/Delivery in the UK
Orders over £50 delivery FREE of charge.
Orders under £50 delivery £3.50 per order. We
will email you as your order is dispatched.
Shipping/Delivery EU
£8 for orders up to £50 value,
£15 for orders up to
£300,
£30 for orders above £300
Shipping/Delivery Worldwide outside EU
£10 for orders up to £50 value,
£25 for orders up to
£300,
£40 for orders above £300
Ordering from the USA or anywhere else outside the UK? Here are the FAQ's
How Long between ordering and delivery?
Check our Waiting List for current turn around times on all orders
If speed is of the essence, and our regular Waiting List delivery
times are unsuitable then we have two Express
delivery services to assist;
Canceling or Amending an Order
If you've accidentally placed an order or just changed your mind, don't
worry. You can cancel or amend any order via email or phone right up to
the point we start work on it, for bespoke small items such as thongs
this may be just a day or two, with larger items such as corsets this
could be a couple of weeks. Contact us as soon
as you can and we can discuss the available options. In the case of cancellation
before we have begun work on an order we will always give you a full refund,
including any P&P. In the case of amendments we can often incorporate
the amendment even if the piece has been cut.
Cancellation of bespoke fitting items, if we have already supplied the
first fitting or started work on your pattern, will incur a 30% restocking
fee, which covers labour, postage and materials already invested in your
order.
We can not accept cancellations of bespoke fitting items once we have
started work on the final leather item.
Returns, Refunds and Repairs
Your satisfaction is our aim, so if you have a problem with a Lux Tenebrae
bespoke item or order then do contact us. We will always do our utmost to help you now and in the years to come. However, we can't help you in cases of misuse or abuse of the product or normal wear and tear or damages such as abrasion, scratches, fading, scuffs, watermarks or indentations.
If we determine that a repair is not due to faulty goods or workmanship, we will send you an estimate for the cost of repairing your product. You can then contact us to authorise the repair or ask us to return the product without repairing it. No repairs will be made without your approval.
Email our Corset Repair Angel. They will determine what's needed to bring your corset back to life.
Since each item is made to specific customer requirements we can not
accept returns or give refunds for items other than faulty items, once
an item has been dispatched. See The Office
of Fair Trading website here for more details.
Please feel free to email at
any stage if you have any questions before ordering, or text your question
if that's easier 0784 3388815 and Jules will get back to you ASAP
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